Careers

About the Role

Calling rockstar customer care representatives! Are you feeling underutilized? Maybe a little undervalued? Are you looking to expand your customer service skills in a more specialized role? Do you love puppy kisses and kitty head bumps? Are you looking for family-conscious scheduling - including 4-day work weeks and having your weekends and evenings free?

If you want to be empowered to fully utilize your hard-earned talents and to be trained as a veterinary medical professional, Pet Hospital of Willoughby wants you on our team! We are building something special, and you can be part of it! We're looking for established representatives (from any field) who bring creative ideas, critical thinking, and a willingness to learn, grow, and be their best selves. Our receptionists don't just answer phones; they are a critical part of our team, using veterinary knowledge, problem-solving skills, and compassionate, detailed communication to enrich the lives and well-being of pets, and their humans!

We believe in a 'better together' philosophy because we know we are at our best when we celebrate and listen to ourselves and each other. Here, you can develop as a professional and are encouraged to be and care for the exceptional person you are. We know a happy, healthy staff is essential to comprehensive patient care. We are excited to hear about your life outside the hospital! Our clinic hours and staff schedules facilitate a proper work-life balance. Plus, we've put together some pretty sweet benefits to help keep life awesome, including:

Financial Benefits:  

• A flexible approach to compensation that will reflect your skillset and future performance 
• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• State license reimbursement 
• VTNE exam fee reimbursement 
• Continuing education allowance 
• Uniform allowance  
• Access to our VetCor Techlife Facebook group, including thousands of veterinary technicians company-wide 

Lifestyle Benefits: 

• Six paid holidays 
• Employee Assistance Program 
• Employee discount program 

All of our team members should be ready to:

• Ask for help and offer help to others.
• Grow and learn. Then learn and grow some more!
• Tolerate puppy kisses and kitty headbutts
• Be empathetic to our clients (including listening while they explain why Fluffy is the best dog/cat/rabbit/goat/chicken that has ever lived), your coworkers, and yourself.
• Share your knowledge, skills, and experiences with others (spidey powers would be cool too)
• Possess the confidence to own tasks and responsibilities to deliver positive outcomes.

What’s in it for you:

• Opportunity to use your veterinary skills (or learn new ones) to better your community
• Occasional coffee runs, ice cream parties, and meals on us
• 4-day work weeks with no nights, weekends, or holidays
• Mentoring and support as you grow and advance your career – The more you know, the better off we all are!

Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners! Apply today!

Diversity, equity, and inclusion are core values of Pet Hospital of Willoughby and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.